All orders will be checked twice. Once at the warehouse before dispatch and once at your home. If the order is still missing an item or a wrong item has been sent, the driver will bring the product back to the warehouse where it will be refunded back to the original payment method.

For Deliveries around the UK & Northern Ireland the process is the same. Once recieved if the products are damaged or wrong please contact us within 24 hours of delivery.

Unfortunately, Our drivers can not leave your delivery unattended. All deliveries will be photographed and signed for on delivery. If requested the delivery can be left with a neighbour. The neighbour can sign for it. Once signed the delivery is no longer our responsibilty.

When Our driver is on the way to your house, you will recieve a text message with an ETA.

If you decide to cancel an item before delivery, just let our driver know what product you would like to send back. Once the product is returned back to the depo, the product will be refunded back to the original payment mehtod. The driver will mark this item and obtain your signature on his copy of the invoice.

If you decide to return an unopened product after delivery please bring it back into the depot within 28 days with your invoice.

For orders around the UK & Northern ireland please contact us within 24 hours of delivery. Frozen and chilled items are non refundable.

Yes an unopened Product can be exchanged with your invoice within 28 days.

For orders around the UK & Northern Ireland Products can be exchanged within 24 hours of delivery. Return postage is the responsibility of the buyer.

Bibi's Direct have partnered with Alfa wholesale. Any returns or exchanges can be done at;

Alfa Wholesale

111 Lancefield Street

Glasgow

G3 8hz